FAQ

We recognize that you may have questions, so we’ve included answers to the most common ones below. To begin, use the tabs to navigate to the section that pertains to your query. Please don’t hesitate to contact us if you don’t find the answer to your question here.

Who is BBBrothers?

We are The Generics Pharmacy Franchisee where people can buy pharmaceutical products and other health-related products. We are an improved version of a drugstore in terms of practices, after-sales services, and healthcare practices on an advanced level and are considered as an extension of a clinic or health institution.

A venue where a pharmacist can practice his profession. A center of healthcare where people can find a pharmacist to consult with; and for the pharmacist to offer his professional services and expertise.

Do you require prescriptions?

Yes, all orders of prescription medicines should be accompanied by a valid prescription. You may directly upload your prescription on the site and our dedicated pharmacist will validate and contact you if necessary.

Type of files and size accepted:
• .jpg, .jpeg, .pdf, .png
• Up to 10 files
• File size up to 10MB

What areas do you currently serve?

We are now serving orders NATIONWIDE.

How do I know if you received my order?

All successfully placed orders are verified within 24 hours. An SMS/Email confirmation will be sent to confirm your orders.

Do you give Senior Citizen / PWD discount?

Senior Citizen discounts are now being offered to qualified customers. Documents such as Senior Citizen ID, booklet and valid prescriptions are required to avail the discount. Please note that the discount will not be automatically applied upon checkout. Final discounted amount will be sent via email or SMS once we have validated your submitted requirements.

Is there a shipping fee?

• For Metro Manila and select Rizal areas, delivery is FREE for orders P1,499 and up, otherwise, we charge a standard rate of P99 only.

• For provincial areas, delivery is FREE for orders P5,000 and up, otherwise, we charge a standard rate of P150 only.

• For same day delivery, we charge a standard rate of P150 for orders below P3,000.

Note: Additional fee will be charged for bulky items regardless of the order amount.

Do you accept item replacements?

Yes, the following replacement and refund policy below is exclusive to TGP BBBrothers online orders only.

For any replacement concerns, kindly send an email to info@mybbbrothers.com Our dedicated customer service will get back to you within 24 hours.

Requests for replacement are only valid if:
The product delivered is damaged.
The product is expired.
The product delivered is incorrect or different from the one posted on the site.

Replacement shall not be accepted unless the customer strictly complies with the following conditions:
The item to be replaced is duly supported by a receipt covering the sale of the replaced goods.
The items were returned for replacement within seven (7) days from receipt of product with complete tags and labels, with no defect or damage, in its original box, unopened and untampered except for goods with visible factory defect or were clearly expired Refund of order is subject for approval of management.

 

Can I pay using cash?
Yes, Cash on Delivery is available for orders within Metro Manila, Rizal and select areas of Pampanga namely Mabalacat, Angeles and San Fernando only. We highly encourage you to prepare the exact amount of payment.

Can I pay using my debit or credit card?
Yes, you may pay via debit/credit card online. Major credit cards are now accepted. Please note that we will only charge you based on the tape receipt that will be attached to your order upon delivery. The amount shown upon checkout will only be authorized to Southstar Drug and will not be charged immediately. This means that your issuing bank will set aside the authorized amount until Southstar Drug confirms the final amount of payment based on the actual items delivered or tape receipt. The adjustment between the authorized and final amount will be processed within 7 to 30 banking days or depending on your issuing bank.

Can I pay via bank deposit or transfer?
Yes, payment via bank deposit or transfer to our Robinsons Bank account is also accepted for orders nationwide. Please wait for our advice before you transfer your payment. SMS will be sent to you with the total amount to be deposited with complete bank details.

Can I pay via GCash?
Yes. GCash via Paymongo is available on our site. Please note that any adjustments on Senior Citizen discounts will be processed via GCash refund in 3 to 5 banking days.

Can I pay via BDO bills payment?
Yes. BDO bills payment is available via over-the-counter at the nearest BDO branch in your area or via personal online banking. Please wait for our advice before you settle your payment. Our Customer Service Representatives will get in touch with you for the final amount and bank account details.

Need Help?

Feel free to submit an enquiry via the form and we will get back to you as soon as possible

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