Return & Refund

Can I return the item for delivery and store pickup?

Yes, You can return your item for Valid Return Reasons.
Your return can only be approved ONLY on the following reasons:
1. Damaged Item
2. Wrong Item Delivered
3. Incorrectly Dispensed

Your item can only be returned within 7 calendar days after you receive your order. Any problems encountered after seven days will not be accommodated under our Return Policy.

What is the return policy for delivered and store pickup?
You may only return the item if it is Damaged, Wrong Item Delivered and Incorrectly Dispensed. Once the proof of delivery has been signed, you may not return the item under Change of Mind.

We encourage you to review and inspect delivery parcel upon delivery so that courier could facilitate the return or exchange of order if there is an inconsistent in dispensing.

How can I return an item?
1. Make sure it meets the criteria for a valid return
2. Fill in the Returns Form
3. Send the returned item in this Address:
11 Green Revolution Street, CAA, Las Piñas City

* All returned item need to be in good conditions and subject for verification by our Online Pharmacist.

Does BBBROTHERS The Generics Pharmacy cover the shipping cost for Return item?
No. Customer need to handle the shipping fee for return item. Customer can also drop the return item in the nearest BBBrothers The Generics Pharmacy (Free of charge).

Does BBBROTHERS The Generics Pharmacy offer a replacement for valid Returned items? 
Yes. However, you will need to ask for the replacement immediately upon returning the item.

Do you Provide refund to return item? 
No, we do not provide refund to return item, But replacement will be sent Free of charge.

Need Help?

Feel free to submit an enquiry via the form and we will get back to you as soon as possible

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